Privacy Policy

We are committed to protecting your privacy. All information provided by you to process your order or to make enquiries is used solely for that purpose unless we have your consent to do otherwise. The site uses a secure server to protect this information and our systems are not accessible by unauthorised personnel as required by the Data Protection Act.

Your use of this website and its facilities signifies your consent to the collection of information required to process your order or enquiry to the extent of administering the payment and executing your delivery, providing you with the best possible service.

When you register your details with us, we may from time to time use them to advise you of special offers or promotions. Please advise us if you do not wish this to happen.

Your details will not be disclosed to any third parties.

How Data is Held:

Data is stored securely on-site and externally through dedicated servers with multiple levels of redundant and secure hardware & software. Security measures include but are not limited to: on-site biometric security, EV SSL security on our website, network firewalls, dual redundant hardware, password protection and encryption of sensitive server files.

Customers Data Rights:

You have the right of access, right to rectification and data quality, right to erasure, right to restrict processing, right to data portability, right to object, rights related to automated decision making including profiling. Where necessary we many need to delay the deletion of your order details as we are required for HMRC regulations and/or VAT purposes to store your company data for a maximum of 7 years.

How We Process Data:

When necessary we share delivery address, customer name and telephone number(s) with trusted suppliers and delivery/installation teams (which may include sub-contractors). We will use your email address to send an order confirmation email and a VAT invoice. We will use your phone number(s) for customer service communication. We will never cold call/email you and we will never share your information with third parties unless necessary to complete your order.

Third Party Ordering:

If ordering on behalf of a third party you give us permission to use their delivery details, solely for the fulfilment of the order.

ICO registration number:

Our ICO registration number is11928662.

In the case of a breach:

Our data breach policy is available on our website and is summarized below:

The breach would be identified.
The breach would be classified.
Our DPO and GDPR officers would be contacted.
The number of customers affected would be identified.
The decision would be taken as to whether or not the breach would result in a high risk to the rights and freedoms of individuals.
If the answer to the previous step is YES, the customers affected and the ICO would be notified.